Cover Letter

Advertisement Letter – Customer Service Management

April 30th, 2005

Ruby T. Winton
3505 Goldie Lane
Cincinnati, OH 45238

Dear Ms. Winton:
I was excited to see your recent advertisement for a customer service associate. I have spent the past ten years offering skilled customer service in a busy and hectic retail environment. My ability to defuse irate customers and create positive customer experiences have been proven time and time again. These abilities have been continuously rewarded by advancements and awards. Highlighted below are some of my qualifications:

Initiated the Six Sigma Quality Improvement Program in the workplace.
Created strong and diverse team which was awarded annual performance award.
Consistently rated high by customer service surveys.

I enjoy working with customers and thrive in busy, fast-paced environments. My decisions and interactions with customers have consistently improved the company’s bottom line.
Thank you in advance for your time. I will call you early next week to discuss the possibility of an interview. If you would like to speak with me sooner please feel free to call me anytime at (402) 265-7802.

Sincerely,

Carli Somers

Enclosure

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